“The freeze drying unit was shipped promptly and very adequately protected for shipment. Easy to unpack; required two people to place on countertop- I installed it on a 24x24x1" solid wood base with the vacuum pump to the side. Good clear instructions (READ THEM ALL! ) ” - Gary
“I have never had a company that was not just on top of everything but they care about each customer. I read articles and reviews before I bought my machine and read about good customer service and bad customer service but I can truthfully say the customer service and tech guys are over 21 stars itself. ” - Claudia
“The customer service has been amazing and even called after they knew I received my product, just to check and make sure that everything was going okay for me and that I was enjoying my new freeze dryer. ” - Amy