Shipping directly from the manufacturer to you means that each and every product we stock is backed by a full manufacturer guaranteed warranty. For a specific product's warranty, please refer to the product manual included with every purchase.
Please find below our detailed suppliers warranties.
If you would like more information about any given product's warranty, please contact us and we will supply you with the appropriate information.
Simply fill out our contact us form and we'll get back to you with detailed warranty information. For immediate assistance please call us at (307) 439-0042
Harvest Right
30 Day Return Policy
Money Back Guarantee. Within 30 days of ship date, customers may return their unused freeze dryers or greenhouses for a refund less shipping costs and less a restocking fee of 15%.
Full One-Year Warranty only includes the U.S. continental 48 states
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: Repair or, at our option, replace any part of this freeze dryer which proves to be defective in workmanship or material.
Consumer will be responsible for: Costs of service calls and parts for consumer misuse and neglect of product. See Normal Responsibilities of the Consumer below.
Limited 3-year warranty
Warranty Period: For the second and third year from the original purchase date.
Harvest Right will be responsible for: Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.
Consumer will be responsible for: Diagnostic charges for determining defects, and any costs for transportation and delivery of the appliance required because of service.
Limited Warranty (Alaska, Hawaii, Canada and Puerto Rico)
Time periods listed above.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: All provisions of this limited warranty are the same as listed above except that service will be provided by the customer or a qualified local service provider that is approved by Harvest Right.
Consumer will be responsible for: Cost of transportation of the product to the shop or the travel cost of the technician to the consumer’s location.
Limited International Warranty (includes all countries not described above)
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will provide: Support through telephone and e-mail only. At our option, all parts deemed necessary will be provided by Harvest Right.
Consumer will be responsible for: Costs of local service and cost of parts for consumer misuse and neglect of product. Costs for transportation and delivery of all parts, for any reason, from Harvest Right to Consumer.
Normal Responsibilities of the Consumer:
This warranty applies only to products used in clean environments. The consumer is responsible for the items listed below:
1. Proper use of the appliance in accordance with the instructions provided with the product.
2.Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.
3. Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.
4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 90°F (33°C) or below 35° F (2°C).
5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.
Exclusions:
1. Any modifications or add-on after-market accessories.
2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.
3. Service calls which do not involve malfunction or defects in workmanship or material.
4. Damages caused by services performed by persons other than authorized by Harvest Right
5. Parts other than Harvest Right repair parts or parts obtained from suppliers other than Harvest Right personnel
6. External causes such as abuse, misuse, inadequate power supply, or acts of God.
7. Products with original serial numbers that have been removed or altered and cannot be readily determined.
8. Using an extension cord instead of direct line connection to available power supply.
Service:
Since it is the responsibility of the consumer to establish the warranty period by verifying the original purchase date, keep your delivery slip or purchase receipt or some other appropriate payment record. This written warranty gives you specific legal rights. You may have other rights that vary from state to state. Service under this warranty must be obtained by contacting Harvest Right directly:
Harvest Right
95 North Foxboro Drive, Ste. 100
North Salt Lake, UT 84054
USA
1-800-865-5584
Black Dog LED
90 Day Return Policy
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer.
All items must be returned in “as new” condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. “Damaged” includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns.
The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
Limited Lifetime Warranty
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light.
In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer.
Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase.
In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer.
After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer.
The Warranty does not apply to damage resulting from improper care, housings that have been opened, misuse, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc.
California Lightworks
90 Day Return Policy
All California Lightworks products come with a 90-Day Money Back Guarantee.
If for any reason you are not satisfied with your results within 90 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost.
All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail.
The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware.
Return shipping costs are the responsibility of the consumer.
3 Year Manufacturers Warranty
All California Lightworks products are under warranty against defects in materials and workmanship for a period of (3) years from the date of original purchase.
If a defect is determined, MWW Inc. d.b.a. California LightWorks will choose to (1) exchange the defective light with a new light with return shipping paid by MWW Inc, or (2) provide new replacement parts immediately. If the light has been tampered with or it is found that the damage was caused by the customer, there will be a repair fee associated with the return of your product.
If it is determined that the product is un-repairable, we will notify you immediately. If the rivets are removed, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, etc…, the warranty is void.
Warranty coverage is ultimately left to the discretion of MWW Inc. We reserve the right to refuse warranty repair or replacement service to anyone.
Mars Hydro
2 Year Limited Warranty
Mars Hydro follows strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 2 year extensive warranty on every grow light we carry.
Buy with confidence, buy Mars Hydro.
Warranty Procedure
Disclaimer: If the light has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee associated with the return of your product.
If the warranty seal is broken without our consent, your warranty becomes null and void.
If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling of the light, etc, the warranty is void.
Warranty coverage is ultimately left to the discretion of Mars Hydro.
We reserve the right to refuse warranty repair or replacement service to anyone.
Grow Light Repairs
For minor repairs such as a power supply and LED board replacement, please contact us with a picture of the underneath side of the light with the unit on “Showing the lights are on”.
We offer two solutions:
- Work with us online to diagnose the issue and allow us to send free replacement parts
- Send us your grow light to our repair center and we can resolve the issue for you.
Warranty Replacement
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced.
As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box.
If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
Shipping Damage On Arrival
Before you sign for your package, you need to verify that the light is in good condition. If the light was damaged in shipping, you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights.
Once we get the damaged light, we will reship a new unit to you.
If it is only a small problem, you can sign it, and we will give you some refund 30~50USD or we can give you some discount (5%~10%) on your next order.
Specifics of Warranty Procedures
We are only responsible for problems that arise through no fault on your part.
If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission.
Because we are in China, our service would be different from your local service shop. Please take note of that. The following are some details:
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Power supply, fans. VDE, power cord, bulbs, etc. We can ship new replacement parts to you at no charge, or simply send the light to our repair center and we will professional replace the failing part. The first year we ship the replacement parts to you at no charge, the second year, we give you replacement part at no charge, but you will need to pay the shipping charges.
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LED burnt out: It will not influence the other bulbs as each of our led bulbs has it’s own protective diode. We will send new replacement diodes, or simply send the light to our repair center and we will professionally replace the LEDs.
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If you cannot determine the problem, please ship the light back to us and we will repair it. For the first year, we will pay for the shipping, the second and third year, you need to pay shipping charges, but no charges will be incurred for the repair.
NextLight
30 Day Return Policy
All eligible NextLight products carry a 30-day satisfaction guarantee, beginning from the day the product is received at the customer’s shipping address. Ineligible products include NextLight refurbished lighting fixtures and discontinued products.
5 Year Limited Warranty
NextLight, LLC warrants to the purchaser of its NextLight products, when shipped in its original carton, that they will be free from defects in materials and workmanship for the time period set forth below. During the warranty period, NextLight, LLC will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser during the warranty period.
All NextLight fixtures carry five (5) year warranties from date of purchase. This warranty does not apply to any product which has been damaged, defaced, subjected to misuse, abnormal service or handling (including shipping damage), or which has been altered in design or construction.
The warranty described above is in addition to whatever implied warranty may be granted to purchaser by law. (All implied warranties, including the warranty of merchantability and fit for use, are limited to the period(s) from date of purchase set forth above).
Neither sales personnel of the seller nor any other person is authorized to make any warranties other than those described above, or to extend the duration of any warranties beyond the time period described herein.
The warranty described above shall be the sole and exclusive warranty granted by NextLight, LLC and shall be the sole and exclusive remedy available to the purchaser.
Correction of defects, in the manner and period of time described herein, shall constitute complete fulfillment of all liabilities and responsibilities of NextLight, LLC to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strictly liability or otherwise.
In no event shall NextLight, LLC be liable or in any way responsible for any damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than NextLight, LLC.
Nor shall NextLight, LLC be liable or in any way responsible for any incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damages so the above exclusion may not apply to you. This warranty does not apply to improper installation or grounding, acts of God, such as lightning strikes and/or electrical line power surges, floods, earthquakes, hurricanes, tornados, vandalism, vermin such as slugs, ants, rodents, etc., or improper electrical connections.
In order to enforce the rights under this limited warranty, the purchaser must notify NextLight, LLC, of a warranty claim by calling 513-815-6398.
At that time, the purchaser will be asked to provide dated proof of original purchase. Acceptable forms of this shall be a photocopy or scanned image of the dated original invoice emailed to NextLight, LLC. The purchaser will also need to provide a full description of the type of problem occurring, a contact name, address and telephone number and/or email.
SuperCloset
30 Day Return Policy
We honor a 30-day money back guarantee provided the below conditions are met and followed.
- Pack the item securely in the ORIGINAL PACKAGING your system came in. Please DO NOT throw away the original packaging your material came in. Enclose a copy of the invoice that arrived in the manila envelope.
- All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
- For a system return, we will create the bill of lading and make the shipping arrangements for you. You are responsible for the shipping cost back to us.
- Contact SuperCloset at 877.476.9787 before you ship the return package to let us know it is on its way back to us. Ship to :
SuperCloset
3555 Airway Dr.
Santa Rosa, CA 95406
Please put attention to the representative you spoke with on the phone.
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.
3 Year Limited Warranty
SuperCloset honors a (3) Three Year Warranty on ALL craftsmanship and most parts provided the below conditions are met and followed.
Troubleshooting
- Please reset any malfunctioning component multiple times; powering up and down is Super Gemmy.
- If pump is not functioning properly, please clean out the outlets with an appropriate tool. Many times outlets become clogged by normal use.
- If drip emitters are not working, remove dripper and insert a pin or similar instrument to remove any debris. If dripper remains clogged, please blow out the segment in question with a forceful gust of air.
- Please check all connections on the odor sok, drip emitters, rubber tubing, drain lines, and airstones; ensure all are securely connected.
If you have attempted troubleshooting and you are unable to get your component to function properly:
- Email your issue to info@supercloset.com or call 877-476-9787
- Please provide the following information:
- First and last name used to place original order
- Product name
- Faulty component name, as listed on the Quality Assurance Checklist
- A Super Team representative will assist you with troubleshooting.
- If the component is deemed irreparable, you will be asked to send the unit with the original invoice back to :
SuperCloset, Warranty Replacement
3555 Airway Dr.
Santa Rosa, CA 95406
- Once we receive and inspect the faulty component, we will send a replacement to your specified address.
- The replacement item will be sent to you within 48 hours of our receipt of the faulty component.
Please note that the cost of shipping back to our facility will be at your expense. We will, in turn, handle the return shipping cost of the replacement component.
Manufacturer Direct
