Terpenez Berry
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Terpenez Berry, designed to enhance the terpene profile of berry and sweet strains.
Terpenez is formulated from all organic botanical extracts and is designed to assist the plant with processes associated with oil and resin production.
All natural inputs aimed at enhancing the aromatic experience of cultivation.
– All natural formulation
– Only plants derived ingredients
– Vegan Compliant
– 0-0-0 analysis allows it to be added to any schedule
– Can be used up to finish with positive results
– Can be replace your existing flushing agent.
– May increase systemic pest resistance
– Countless anecdotal trials indicate a dramatic increase of in-situ terpene levels
– May increase cannabinoid production
– May decrease fungal pathogens and root borne diseases.
Lab Testing:
Terpenez Heavy Metals Testing
Terpenez Berry, designed to enhance the terpene profile of berry and sweet strains.
Terpenez is formulated from all organic botanical extracts and is designed to assist the plant with processes associated with oil and resin production.
All natural inputs aimed at enhancing the aromatic experience of cultivation.
– All natural formulation
– Only plants derived ingredients
– Vegan Compliant
– 0-0-0 analysis allows it to be added to any schedule
– Can be used up to finish with positive results
– Can be replace your existing flushing agent.
– May increase systemic pest resistance
– Countless anecdotal trials indicate a dramatic increase of in-situ terpene levels
– May increase cannabinoid production
– May decrease fungal pathogens and root borne diseases.
Lab Testing:
Terpenez Heavy Metals Testing
We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!.
Here are the top reasons to buy from ShopGrowSpaces.com Manufacturer Direct
As an online based store, we ship directly from our wholesaler warehouses, which means we can pass the savings directly to our customers.Lowest Prices Guaranteed
We work tirelessly to ensure we have the lowest prices in the online market for our range of products. We're that confident that we'll beat any competitor's price by 10%. Check out our Best Price Guarantee policy.Fast Dispatch
Orders are dispatched usually within 2 business days(post order processing & handling). You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.Secure Payments
Our online store is Shopify-based with SSL Encryption on all our pages, content and data. This simply means you're always safe when shopping with us.12-24 Month Manufacturer's Warranty
All our products come with a 12-24 month manufacturer's warranty.Dedicated Customer Support
Our dedicated team of specialists are available 7 days a week to answer your queries. Talk to us by phone, email or live chat!
Please note that shipping charges includes delivery to the front of your house only. Please consider planning ahead if the items you order are heavy/large to get them to their desired location.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply e-mail us a link to the same product on our website, or on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
LOWEST PRICE GUARANTEE TERMS:
CLAIM
You will be required to provide the following information:
-
Proof of guarantee:
Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email. -
Details about the transaction:
Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant. -
Proof of lower price:
We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.
SERVICE CONDITIONS AND LIMITATIONS
- You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
- The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
- For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
- Lowest Price Guarantee does not apply to any of the following:
- Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
- Shipping, handling, taxes, surcharges, and any other similar fees.
- Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
- Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
- One-of-a kind items (including antiques, artwork, rare coins and furs).
- Limited edition items.
- Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
- Used, altered, rebuilt and refurbished items.
- Custom-built items.
- Land and buildings.
- Negotiable instruments (such as promissory notes, stamps and travelers checks).
- Items provided under a leasing arrangement.
- Cash or cash equivalent.
- Items that do not have a standard SKU will not be eligible for Price Guarantee.elec
Order Confirmation:
After you place your order, you will receive an order confirmation e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
Your order is processed in our system 24 hours following your purchase. Many of our items are made on demand following your purchase, so fulfillment can take anywhere from 12-20 days before you receive those items.
Order Shipment:
If your order is in stock it will ship within five business days from the date of your orders. Some of our premium products are custom made and/or made to order (MTO), or are manufactured on a per order basis. In this case, the lead time can be anywhere from 2-4 weeks depending on the product. Please see the item description for manufacturing and shipping details on your product. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@shopgrowspaces.com
Backorders:
We are dedicated to ensuring that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. Please be aware that delivery dates on back ordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at support@shopgrowspaces.com
Returns & Refunds Policy
Can I cancel an order?
- Yes. The best and fastest way to do so is to simply reply to your order confirmation, letting us know that you've changed your mind. Just tell us why you need to cancel and we'll process your request as soon as possible.
- If we can process your cancellation before your item ships, you will receive a 100% refund. Unfortunately, if the order has shipped or has been packed and ready to ship before we are able to stop it, you will have to return the item under the conditions set out below and will be subject to a restocking fee.
What should I do when I receive my order?
- When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
- When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
- If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
- If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
- If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
- If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.
How do I return or exchange a product?
- Our return policy is through the manufacturer, meaning that you can be confident in purchasing with us. They handle the return and we coordinate it. Therefore our products are subject to return & exchange policies of the manufacturer. Many of our brands have great return policies. See below for details.
- Many products, however, are custom made or assembled to order and can't be returned. Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund. If there is a defect or damage to shipping we obviously will make sure your order is corrected.
- On items that we can accept returns, based on the manufacturer's policies, we offer a 30-day return window. After 30 days all sales are final. We are not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at the manufacturer's discretion after 7 business days.
- Generally, the product must be returned in new, resaleable condition in the original boxes with all the paperwork for refunds, credit, or exchange. You must receive a return authorization from us before sending the product back, otherwise, it will be refused. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%-35% (see restocking fees per manufacturer on the bottom of this policy)
- If we issue a Call Tag or Shipping Label to have a product returned to the warehouse, the customer has 7 days to ship out said product back. If the tracking has not been activated after 7 days, the consignee is liable for additional fees, full value of the product, or anything else the manufacturer deems as suitable for the situation.
- Once the product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted pricing. If you ordered with free shipping, the full shipping amount will be deducted when getting a refund or exchange.
- All returns are sent back to the manufacturer and generally, take a few weeks for them to process the refund and have us forward you the credit. All returned products will be subject to inspection. If upon inspection the manufacturer discovers damages due to improper packaging or customer misuse, then additional fees may be imposed. We Grow Indoors accepts no responsibility, regardless of value, for un-trackable or uninsured items. Please email us for more information at info@shopgrowspaces.com
Returned Product or Returned Due to Wrong Address Policy
- In the event that the wrong address was provided or multiple deliveries were attempted but the product is returned to us, the customer will be responsible for paying any and all return shipping fees. If you want to cancel and refund the order, you will be subject to a restocking fee of minimum 25% or a restocking fee at the manufacturer's discretion which shall not exceed the purchase price of the undeliverable item(s) plus shipping. The remaining amount will be refunded back to the original card used for purchase. The restocking fees are usually 25% but depend on the brand and are outlined in the manufacturer specific return policies on the bottom of this page.
- If you need to return a product because of factory defects or we shipped you the incorrect item please contact us at info@shopgrowspaces.com so that we may provide you with a paid return shipping label.
- If you are returning the item for miscellaneous concerns that have nothing to do with it being defective or damaged, you may be held liable for return shipping costs and accessed a restocking fee according to manufacturer policies detailed below.
Freight Damage Claims
- When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
- When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
- If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
- If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
- If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
- If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.
We're here to help! We understand the process can seem complicated. If you have any questions, please send us an email at info@shopgrowspaces.com or call us at 888-415-7015. The manufacturers' return policies vary and are subject to change without warning. We won't be held responsible if the customer doesn't understand the return policy for his or her order.
See below for details on returns per manufacturer. If you don't see your manufacturer below, please contact us for more information.
Manufacturer Specific Return Policies
- Shop Grow Spaces is an authorized dealer for all the brands we carry on our store. If any issues arise we always work with the brands to find a solution for you. Please contact us as soon as possible so we can handle the issue immediately.
- Authorization is required for all returns. Please contact Shop Grow Spaces for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products.
- Unopened and unused quick ship items will receive credit less a twenty five to thirty five percent (25-35%) restock fee, depending on the brand. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.
Shipping directly from the manufacturer to you means that each and every product we stock is backed by a full manufacturer guaranteed warranty. For a specific product's warranty, please refer to the product manual included with every purchase.
Please find below our detailed suppliers warranties.
If you would like more information about any given product's warranty, please contact us and we will supply you with the appropriate information.
Simply fill out our contact us form and we'll get back to you with detailed warranty information. For immediate assistance please call us at (307) 439-0042
Harvest Right
30 Day Return Policy
Money Back Guarantee. Within 30 days of ship date, customers may return their unused freeze dryers or greenhouses for a refund less shipping costs and less a restocking fee of 15%.
3-Year Limited Warranty
Full One-Year Warranty only includes the U.S. continental 48 states
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: Repair or, at our option, replace any part of this freeze dryer which proves to be defective in workmanship or material.
Consumer will be responsible for: Costs of service calls and parts for consumer misuse and neglect of product. See Normal Responsibilities of the Consumer below.
Limited 3-year warranty
Warranty Period: For the second and third year from the original purchase date.
Harvest Right will be responsible for: Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.
Consumer will be responsible for: Diagnostic charges for determining defects, and any costs for transportation and delivery of the appliance required because of service.
Limited Warranty (Alaska, Hawaii, Canada and Puerto Rico)
Time periods listed above.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: All provisions of this limited warranty are the same as listed above except that service will be provided by the customer or a qualified local service provider that is approved by Harvest Right.
Consumer will be responsible for: Cost of transportation of the product to the shop or the travel cost of the technician to the consumer’s location.
Limited International Warranty (includes all countries not described above)
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will provide: Support through telephone and e-mail only. At our option, all parts deemed necessary will be provided by Harvest Right.
Consumer will be responsible for: Costs of local service and cost of parts for consumer misuse and neglect of product. Costs for transportation and delivery of all parts, for any reason, from Harvest Right to Consumer.
Normal Responsibilities of the Consumer:
This warranty applies only to products used in clean environments. The consumer is responsible for the items listed below:
1. Proper use of the appliance in accordance with the instructions provided with the product.
2.Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.
3. Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.
4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 90°F (33°C) or below 35° F (2°C).
5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.
Exclusions:
1. Any modifications or add-on after-market accessories.
2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.
3. Service calls which do not involve malfunction or defects in workmanship or material.
4. Damages caused by services performed by persons other than authorized by Harvest Right
5. Parts other than Harvest Right repair parts or parts obtained from suppliers other than Harvest Right personnel
6. External causes such as abuse, misuse, inadequate power supply, or acts of God.
7. Products with original serial numbers that have been removed or altered and cannot be readily determined.
8. Using an extension cord instead of direct line connection to available power supply.
Service:
Since it is the responsibility of the consumer to establish the warranty period by verifying the original purchase date, keep your delivery slip or purchase receipt or some other appropriate payment record. This written warranty gives you specific legal rights. You may have other rights that vary from state to state. Service under this warranty must be obtained by contacting Harvest Right directly:
Harvest Right
95 North Foxboro Drive, Ste. 100
North Salt Lake, UT 84054
USA
1-800-865-5584
Black Dog LED
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer.
All items must be returned in “as new” condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. “Damaged” includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns.
The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light.
In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer.
Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase.
In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer.
After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer.
The Warranty does not apply to damage resulting from improper care, housings that have been opened, misuse, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc.
California Lightworks
All California Lightworks products come with a 90-Day Money Back Guarantee.
If for any reason you are not satisfied with your results within 90 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost.
All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail.
The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware.
Return shipping costs are the responsibility of the consumer.
All California Lightworks products are under warranty against defects in materials and workmanship for a period of (3) years from the date of original purchase.
If a defect is determined, MWW Inc. d.b.a. California LightWorks will choose to (1) exchange the defective light with a new light with return shipping paid by MWW Inc, or (2) provide new replacement parts immediately. If the light has been tampered with or it is found that the damage was caused by the customer, there will be a repair fee associated with the return of your product.
If it is determined that the product is un-repairable, we will notify you immediately. If the rivets are removed, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, etc…, the warranty is void.
Warranty coverage is ultimately left to the discretion of MWW Inc. We reserve the right to refuse warranty repair or replacement service to anyone.
Mars Hydro
Mars Hydro follows strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 2 year extensive warranty on every grow light we carry.
Buy with confidence, buy Mars Hydro.
Disclaimer: If the light has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee associated with the return of your product.
If the warranty seal is broken without our consent, your warranty becomes null and void.
If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling of the light, etc, the warranty is void.
Warranty coverage is ultimately left to the discretion of Mars Hydro.
We reserve the right to refuse warranty repair or replacement service to anyone.
For minor repairs such as a power supply and LED board replacement, please contact us with a picture of the underneath side of the light with the unit on “Showing the lights are on”.
We offer two solutions:
- Work with us online to diagnose the issue and allow us to send free replacement parts
- Send us your grow light to our repair center and we can resolve the issue for you.
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced.
As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box.
If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
Before you sign for your package, you need to verify that the light is in good condition. If the light was damaged in shipping, you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights.
Once we get the damaged light, we will reship a new unit to you.
If it is only a small problem, you can sign it, and we will give you some refund 30~50USD or we can give you some discount (5%~10%) on your next order.
Specifics of Warranty Procedures
We are only responsible for problems that arise through no fault on your part.
If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission.
Because we are in China, our service would be different from your local service shop. Please take note of that. The following are some details:
-
Power supply, fans. VDE, power cord, bulbs, etc. We can ship new replacement parts to you at no charge, or simply send the light to our repair center and we will professional replace the failing part. The first year we ship the replacement parts to you at no charge, the second year, we give you replacement part at no charge, but you will need to pay the shipping charges.
-
LED burnt out: It will not influence the other bulbs as each of our led bulbs has it’s own protective diode. We will send new replacement diodes, or simply send the light to our repair center and we will professionally replace the LEDs.
-
If you cannot determine the problem, please ship the light back to us and we will repair it. For the first year, we will pay for the shipping, the second and third year, you need to pay shipping charges, but no charges will be incurred for the repair.
NextLight
All eligible NextLight products carry a 30-day satisfaction guarantee, beginning from the day the product is received at the customer’s shipping address. Ineligible products include NextLight refurbished lighting fixtures and discontinued products.
NextLight, LLC warrants to the purchaser of its NextLight products, when shipped in its original carton, that they will be free from defects in materials and workmanship for the time period set forth below. During the warranty period, NextLight, LLC will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser during the warranty period.
All NextLight fixtures carry five (5) year warranties from date of purchase. This warranty does not apply to any product which has been damaged, defaced, subjected to misuse, abnormal service or handling (including shipping damage), or which has been altered in design or construction.
The warranty described above is in addition to whatever implied warranty may be granted to purchaser by law. (All implied warranties, including the warranty of merchantability and fit for use, are limited to the period(s) from date of purchase set forth above).
Neither sales personnel of the seller nor any other person is authorized to make any warranties other than those described above, or to extend the duration of any warranties beyond the time period described herein.
The warranty described above shall be the sole and exclusive warranty granted by NextLight, LLC and shall be the sole and exclusive remedy available to the purchaser.
Correction of defects, in the manner and period of time described herein, shall constitute complete fulfillment of all liabilities and responsibilities of NextLight, LLC to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strictly liability or otherwise.
In no event shall NextLight, LLC be liable or in any way responsible for any damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than NextLight, LLC.
Nor shall NextLight, LLC be liable or in any way responsible for any incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damages so the above exclusion may not apply to you. This warranty does not apply to improper installation or grounding, acts of God, such as lightning strikes and/or electrical line power surges, floods, earthquakes, hurricanes, tornados, vandalism, vermin such as slugs, ants, rodents, etc., or improper electrical connections.
In order to enforce the rights under this limited warranty, the purchaser must notify NextLight, LLC, of a warranty claim by calling 513-815-6398.
At that time, the purchaser will be asked to provide dated proof of original purchase. Acceptable forms of this shall be a photocopy or scanned image of the dated original invoice emailed to NextLight, LLC. The purchaser will also need to provide a full description of the type of problem occurring, a contact name, address and telephone number and/or email.
SuperCloset
We honor a 30-day money back guarantee provided the below conditions are met and followed.
- Pack the item securely in the ORIGINAL PACKAGING your system came in. Please DO NOT throw away the original packaging your material came in. Enclose a copy of the invoice that arrived in the manila envelope.
- All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
- For a system return, we will create the bill of lading and make the shipping arrangements for you. You are responsible for the shipping cost back to us.
- Contact SuperCloset at 877.476.9787 before you ship the return package to let us know it is on its way back to us. Ship to :
SuperCloset
3555 Airway Dr.
Santa Rosa, CA 95406
Please put attention to the representative you spoke with on the phone. - Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.
SuperCloset honors a (3) Three Year Warranty on ALL craftsmanship and most parts provided the below conditions are met and followed.
- Please reset any malfunctioning component multiple times; powering up and down is Super Gemmy.
- If pump is not functioning properly, please clean out the outlets with an appropriate tool. Many times outlets become clogged by normal use.
- If drip emitters are not working, remove dripper and insert a pin or similar instrument to remove any debris. If dripper remains clogged, please blow out the segment in question with a forceful gust of air.
- Please check all connections on the odor sok, drip emitters, rubber tubing, drain lines, and airstones; ensure all are securely connected.
If you have attempted troubleshooting and you are unable to get your component to function properly:
- Email your issue to info@supercloset.com or call 877-476-9787
- Please provide the following information:
- First and last name used to place original order
- Product name
- Faulty component name, as listed on the Quality Assurance Checklist
- A Super Team representative will assist you with troubleshooting.
- If the component is deemed irreparable, you will be asked to send the unit with the original invoice back to :
SuperCloset, Warranty Replacement
3555 Airway Dr.
Santa Rosa, CA 95406 - Once we receive and inspect the faulty component, we will send a replacement to your specified address.
- The replacement item will be sent to you within 48 hours of our receipt of the faulty component.
Please note that the cost of shipping back to our facility will be at your expense. We will, in turn, handle the return shipping cost of the replacement component.
Terpenez Berry, designed to enhance the terpene profile of berry and sweet strains.
Terpenez is formulated from all organic botanical extracts and is designed to assist the plant with processes associated with oil and resin production.
All natural inputs aimed at enhancing the aromatic experience of cultivation.
– All natural formulation
– Only plants derived ingredients
– Vegan Compliant
– 0-0-0 analysis allows it to be added to any schedule
– Can be used up to finish with positive results
– Can be replace your existing flushing agent.
– May increase systemic pest resistance
– Countless anecdotal trials indicate a dramatic increase of in-situ terpene levels
– May increase cannabinoid production
– May decrease fungal pathogens and root borne diseases.
Lab Testing:
Terpenez Heavy Metals Testing
We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!.
Here are the top reasons to buy from ShopGrowSpaces.com Manufacturer Direct
As an online based store, we ship directly from our wholesaler warehouses, which means we can pass the savings directly to our customers.Lowest Prices Guaranteed
We work tirelessly to ensure we have the lowest prices in the online market for our range of products. We're that confident that we'll beat any competitor's price by 10%. Check out our Best Price Guarantee policy.Fast Dispatch
Orders are dispatched usually within 2 business days(post order processing & handling). You'll get an email confirmation of shipping with tracking ID when your order leaves our warehouse.Secure Payments
Our online store is Shopify-based with SSL Encryption on all our pages, content and data. This simply means you're always safe when shopping with us.12-24 Month Manufacturer's Warranty
All our products come with a 12-24 month manufacturer's warranty.Dedicated Customer Support
Our dedicated team of specialists are available 7 days a week to answer your queries. Talk to us by phone, email or live chat!
Please note that shipping charges includes delivery to the front of your house only. Please consider planning ahead if the items you order are heavy/large to get them to their desired location.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply e-mail us a link to the same product on our website, or on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
LOWEST PRICE GUARANTEE TERMS:
CLAIM
You will be required to provide the following information:
-
Proof of guarantee:
Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email. -
Details about the transaction:
Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant. -
Proof of lower price:
We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.
SERVICE CONDITIONS AND LIMITATIONS
- You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
- The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
- For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
- Lowest Price Guarantee does not apply to any of the following:
- Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
- Shipping, handling, taxes, surcharges, and any other similar fees.
- Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
- Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
- One-of-a kind items (including antiques, artwork, rare coins and furs).
- Limited edition items.
- Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
- Used, altered, rebuilt and refurbished items.
- Custom-built items.
- Land and buildings.
- Negotiable instruments (such as promissory notes, stamps and travelers checks).
- Items provided under a leasing arrangement.
- Cash or cash equivalent.
- Items that do not have a standard SKU will not be eligible for Price Guarantee.elec
Order Confirmation:
After you place your order, you will receive an order confirmation e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
Your order is processed in our system 24 hours following your purchase. Many of our items are made on demand following your purchase, so fulfillment can take anywhere from 12-20 days before you receive those items.
Order Shipment:
If your order is in stock it will ship within five business days from the date of your orders. Some of our premium products are custom made and/or made to order (MTO), or are manufactured on a per order basis. In this case, the lead time can be anywhere from 2-4 weeks depending on the product. Please see the item description for manufacturing and shipping details on your product. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@shopgrowspaces.com
Backorders:
We are dedicated to ensuring that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. Please be aware that delivery dates on back ordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at support@shopgrowspaces.com
Returns & Refunds Policy
Can I cancel an order?
- Yes. The best and fastest way to do so is to simply reply to your order confirmation, letting us know that you've changed your mind. Just tell us why you need to cancel and we'll process your request as soon as possible.
- If we can process your cancellation before your item ships, you will receive a 100% refund. Unfortunately, if the order has shipped or has been packed and ready to ship before we are able to stop it, you will have to return the item under the conditions set out below and will be subject to a restocking fee.
What should I do when I receive my order?
- When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
- When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
- If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
- If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
- If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
- If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.
How do I return or exchange a product?
- Our return policy is through the manufacturer, meaning that you can be confident in purchasing with us. They handle the return and we coordinate it. Therefore our products are subject to return & exchange policies of the manufacturer. Many of our brands have great return policies. See below for details.
- Many products, however, are custom made or assembled to order and can't be returned. Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund. If there is a defect or damage to shipping we obviously will make sure your order is corrected.
- On items that we can accept returns, based on the manufacturer's policies, we offer a 30-day return window. After 30 days all sales are final. We are not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at the manufacturer's discretion after 7 business days.
- Generally, the product must be returned in new, resaleable condition in the original boxes with all the paperwork for refunds, credit, or exchange. You must receive a return authorization from us before sending the product back, otherwise, it will be refused. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%-35% (see restocking fees per manufacturer on the bottom of this policy)
- If we issue a Call Tag or Shipping Label to have a product returned to the warehouse, the customer has 7 days to ship out said product back. If the tracking has not been activated after 7 days, the consignee is liable for additional fees, full value of the product, or anything else the manufacturer deems as suitable for the situation.
- Once the product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted pricing. If you ordered with free shipping, the full shipping amount will be deducted when getting a refund or exchange.
- All returns are sent back to the manufacturer and generally, take a few weeks for them to process the refund and have us forward you the credit. All returned products will be subject to inspection. If upon inspection the manufacturer discovers damages due to improper packaging or customer misuse, then additional fees may be imposed. We Grow Indoors accepts no responsibility, regardless of value, for un-trackable or uninsured items. Please email us for more information at info@shopgrowspaces.com
Returned Product or Returned Due to Wrong Address Policy
- In the event that the wrong address was provided or multiple deliveries were attempted but the product is returned to us, the customer will be responsible for paying any and all return shipping fees. If you want to cancel and refund the order, you will be subject to a restocking fee of minimum 25% or a restocking fee at the manufacturer's discretion which shall not exceed the purchase price of the undeliverable item(s) plus shipping. The remaining amount will be refunded back to the original card used for purchase. The restocking fees are usually 25% but depend on the brand and are outlined in the manufacturer specific return policies on the bottom of this page.
- If you need to return a product because of factory defects or we shipped you the incorrect item please contact us at info@shopgrowspaces.com so that we may provide you with a paid return shipping label.
- If you are returning the item for miscellaneous concerns that have nothing to do with it being defective or damaged, you may be held liable for return shipping costs and accessed a restocking fee according to manufacturer policies detailed below.
Freight Damage Claims
- When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
- When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
- If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
- If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
- If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
- If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.
We're here to help! We understand the process can seem complicated. If you have any questions, please send us an email at info@shopgrowspaces.com or call us at 888-415-7015. The manufacturers' return policies vary and are subject to change without warning. We won't be held responsible if the customer doesn't understand the return policy for his or her order.
See below for details on returns per manufacturer. If you don't see your manufacturer below, please contact us for more information.
Manufacturer Specific Return Policies
- Shop Grow Spaces is an authorized dealer for all the brands we carry on our store. If any issues arise we always work with the brands to find a solution for you. Please contact us as soon as possible so we can handle the issue immediately.
- Authorization is required for all returns. Please contact Shop Grow Spaces for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products.
- Unopened and unused quick ship items will receive credit less a twenty five to thirty five percent (25-35%) restock fee, depending on the brand. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.
Shipping directly from the manufacturer to you means that each and every product we stock is backed by a full manufacturer guaranteed warranty. For a specific product's warranty, please refer to the product manual included with every purchase.
Please find below our detailed suppliers warranties.
If you would like more information about any given product's warranty, please contact us and we will supply you with the appropriate information.
Simply fill out our contact us form and we'll get back to you with detailed warranty information. For immediate assistance please call us at (307) 439-0042
Harvest Right
30 Day Return Policy
Money Back Guarantee. Within 30 days of ship date, customers may return their unused freeze dryers or greenhouses for a refund less shipping costs and less a restocking fee of 15%.
3-Year Limited Warranty
Full One-Year Warranty only includes the U.S. continental 48 states
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: Repair or, at our option, replace any part of this freeze dryer which proves to be defective in workmanship or material.
Consumer will be responsible for: Costs of service calls and parts for consumer misuse and neglect of product. See Normal Responsibilities of the Consumer below.
Limited 3-year warranty
Warranty Period: For the second and third year from the original purchase date.
Harvest Right will be responsible for: Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.
Consumer will be responsible for: Diagnostic charges for determining defects, and any costs for transportation and delivery of the appliance required because of service.
Limited Warranty (Alaska, Hawaii, Canada and Puerto Rico)
Time periods listed above.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will be responsible for: All provisions of this limited warranty are the same as listed above except that service will be provided by the customer or a qualified local service provider that is approved by Harvest Right.
Consumer will be responsible for: Cost of transportation of the product to the shop or the travel cost of the technician to the consumer’s location.
Limited International Warranty (includes all countries not described above)
Warranty Period: For one year from original purchase date.
Exclusion: Oil vacuum pump has 6 months warranty.
Harvest Right will provide: Support through telephone and e-mail only. At our option, all parts deemed necessary will be provided by Harvest Right.
Consumer will be responsible for: Costs of local service and cost of parts for consumer misuse and neglect of product. Costs for transportation and delivery of all parts, for any reason, from Harvest Right to Consumer.
Normal Responsibilities of the Consumer:
This warranty applies only to products used in clean environments. The consumer is responsible for the items listed below:
1. Proper use of the appliance in accordance with the instructions provided with the product.
2.Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.
3. Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.
4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 90°F (33°C) or below 35° F (2°C).
5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.
Exclusions:
1. Any modifications or add-on after-market accessories.
2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.
3. Service calls which do not involve malfunction or defects in workmanship or material.
4. Damages caused by services performed by persons other than authorized by Harvest Right
5. Parts other than Harvest Right repair parts or parts obtained from suppliers other than Harvest Right personnel
6. External causes such as abuse, misuse, inadequate power supply, or acts of God.
7. Products with original serial numbers that have been removed or altered and cannot be readily determined.
8. Using an extension cord instead of direct line connection to available power supply.
Service:
Since it is the responsibility of the consumer to establish the warranty period by verifying the original purchase date, keep your delivery slip or purchase receipt or some other appropriate payment record. This written warranty gives you specific legal rights. You may have other rights that vary from state to state. Service under this warranty must be obtained by contacting Harvest Right directly:
Harvest Right
95 North Foxboro Drive, Ste. 100
North Salt Lake, UT 84054
USA
1-800-865-5584
Black Dog LED
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer.
All items must be returned in “as new” condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. “Damaged” includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns.
The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light.
In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer.
Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase.
In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer.
After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer.
The Warranty does not apply to damage resulting from improper care, housings that have been opened, misuse, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc.
California Lightworks
All California Lightworks products come with a 90-Day Money Back Guarantee.
If for any reason you are not satisfied with your results within 90 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost.
All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail.
The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware.
Return shipping costs are the responsibility of the consumer.
All California Lightworks products are under warranty against defects in materials and workmanship for a period of (3) years from the date of original purchase.
If a defect is determined, MWW Inc. d.b.a. California LightWorks will choose to (1) exchange the defective light with a new light with return shipping paid by MWW Inc, or (2) provide new replacement parts immediately. If the light has been tampered with or it is found that the damage was caused by the customer, there will be a repair fee associated with the return of your product.
If it is determined that the product is un-repairable, we will notify you immediately. If the rivets are removed, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, etc…, the warranty is void.
Warranty coverage is ultimately left to the discretion of MWW Inc. We reserve the right to refuse warranty repair or replacement service to anyone.
Mars Hydro
Mars Hydro follows strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 2 year extensive warranty on every grow light we carry.
Buy with confidence, buy Mars Hydro.
Disclaimer: If the light has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee associated with the return of your product.
If the warranty seal is broken without our consent, your warranty becomes null and void.
If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, disassembling of the light, etc, the warranty is void.
Warranty coverage is ultimately left to the discretion of Mars Hydro.
We reserve the right to refuse warranty repair or replacement service to anyone.
For minor repairs such as a power supply and LED board replacement, please contact us with a picture of the underneath side of the light with the unit on “Showing the lights are on”.
We offer two solutions:
- Work with us online to diagnose the issue and allow us to send free replacement parts
- Send us your grow light to our repair center and we can resolve the issue for you.
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the light will be replaced.
As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box.
If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
Before you sign for your package, you need to verify that the light is in good condition. If the light was damaged in shipping, you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the lights.
Once we get the damaged light, we will reship a new unit to you.
If it is only a small problem, you can sign it, and we will give you some refund 30~50USD or we can give you some discount (5%~10%) on your next order.
Specifics of Warranty Procedures
We are only responsible for problems that arise through no fault on your part.
If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the light without our permission.
Because we are in China, our service would be different from your local service shop. Please take note of that. The following are some details:
-
Power supply, fans. VDE, power cord, bulbs, etc. We can ship new replacement parts to you at no charge, or simply send the light to our repair center and we will professional replace the failing part. The first year we ship the replacement parts to you at no charge, the second year, we give you replacement part at no charge, but you will need to pay the shipping charges.
-
LED burnt out: It will not influence the other bulbs as each of our led bulbs has it’s own protective diode. We will send new replacement diodes, or simply send the light to our repair center and we will professionally replace the LEDs.
-
If you cannot determine the problem, please ship the light back to us and we will repair it. For the first year, we will pay for the shipping, the second and third year, you need to pay shipping charges, but no charges will be incurred for the repair.
NextLight
All eligible NextLight products carry a 30-day satisfaction guarantee, beginning from the day the product is received at the customer’s shipping address. Ineligible products include NextLight refurbished lighting fixtures and discontinued products.
NextLight, LLC warrants to the purchaser of its NextLight products, when shipped in its original carton, that they will be free from defects in materials and workmanship for the time period set forth below. During the warranty period, NextLight, LLC will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser during the warranty period.
All NextLight fixtures carry five (5) year warranties from date of purchase. This warranty does not apply to any product which has been damaged, defaced, subjected to misuse, abnormal service or handling (including shipping damage), or which has been altered in design or construction.
The warranty described above is in addition to whatever implied warranty may be granted to purchaser by law. (All implied warranties, including the warranty of merchantability and fit for use, are limited to the period(s) from date of purchase set forth above).
Neither sales personnel of the seller nor any other person is authorized to make any warranties other than those described above, or to extend the duration of any warranties beyond the time period described herein.
The warranty described above shall be the sole and exclusive warranty granted by NextLight, LLC and shall be the sole and exclusive remedy available to the purchaser.
Correction of defects, in the manner and period of time described herein, shall constitute complete fulfillment of all liabilities and responsibilities of NextLight, LLC to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strictly liability or otherwise.
In no event shall NextLight, LLC be liable or in any way responsible for any damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than NextLight, LLC.
Nor shall NextLight, LLC be liable or in any way responsible for any incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damages so the above exclusion may not apply to you. This warranty does not apply to improper installation or grounding, acts of God, such as lightning strikes and/or electrical line power surges, floods, earthquakes, hurricanes, tornados, vandalism, vermin such as slugs, ants, rodents, etc., or improper electrical connections.
In order to enforce the rights under this limited warranty, the purchaser must notify NextLight, LLC, of a warranty claim by calling 513-815-6398.
At that time, the purchaser will be asked to provide dated proof of original purchase. Acceptable forms of this shall be a photocopy or scanned image of the dated original invoice emailed to NextLight, LLC. The purchaser will also need to provide a full description of the type of problem occurring, a contact name, address and telephone number and/or email.
SuperCloset
We honor a 30-day money back guarantee provided the below conditions are met and followed.
- Pack the item securely in the ORIGINAL PACKAGING your system came in. Please DO NOT throw away the original packaging your material came in. Enclose a copy of the invoice that arrived in the manila envelope.
- All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
- For a system return, we will create the bill of lading and make the shipping arrangements for you. You are responsible for the shipping cost back to us.
- Contact SuperCloset at 877.476.9787 before you ship the return package to let us know it is on its way back to us. Ship to :
SuperCloset
3555 Airway Dr.
Santa Rosa, CA 95406
Please put attention to the representative you spoke with on the phone. - Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.
SuperCloset honors a (3) Three Year Warranty on ALL craftsmanship and most parts provided the below conditions are met and followed.
- Please reset any malfunctioning component multiple times; powering up and down is Super Gemmy.
- If pump is not functioning properly, please clean out the outlets with an appropriate tool. Many times outlets become clogged by normal use.
- If drip emitters are not working, remove dripper and insert a pin or similar instrument to remove any debris. If dripper remains clogged, please blow out the segment in question with a forceful gust of air.
- Please check all connections on the odor sok, drip emitters, rubber tubing, drain lines, and airstones; ensure all are securely connected.
If you have attempted troubleshooting and you are unable to get your component to function properly:
- Email your issue to info@supercloset.com or call 877-476-9787
- Please provide the following information:
- First and last name used to place original order
- Product name
- Faulty component name, as listed on the Quality Assurance Checklist
- A Super Team representative will assist you with troubleshooting.
- If the component is deemed irreparable, you will be asked to send the unit with the original invoice back to :
SuperCloset, Warranty Replacement
3555 Airway Dr.
Santa Rosa, CA 95406 - Once we receive and inspect the faulty component, we will send a replacement to your specified address.
- The replacement item will be sent to you within 48 hours of our receipt of the faulty component.
Please note that the cost of shipping back to our facility will be at your expense. We will, in turn, handle the return shipping cost of the replacement component.
Real Reviews from Real Customers
from 125 reviewsDave -
Thank you so very much. I had faith in you, because your customer service and communications have been excellent.
Best,
Scott
Actually, ShopGrowSpaces vastly exceeded my expectations and have been great to work with. The delivery and delivery instructions were good, and in the main the build of the greenhouse was straightforward - some challenging moments for sure, and we will have to do a slight dismantle to sort an instruction item we missed the first time, but the 3d video helped a lot and I never expected it to be easy.
There are some oddities - some of the seals don't make sense etc, but in my tolerant climate I don't need it to survive a hurricane or deal with a lot of humidity and I'm not worried about anything at all. It's very solid and, as far as I'm concerned, great value for money.
Many thanks,
Thank you. Everything is wonderful. I have it all set up and ready to go. Here's a video I sent to my sister. Thank you for your excellent service.
This greenhouse is very well designed and made of sturdy, quality materials. The downside is assembly is very complicated and the directions and instructional DVD are not easy to follow (and are not consistent). We finally had to hire a professional contractor to put it together for us. That being said, the end result is impressive.
The light arrived promptly and was very well packaged. The unit is well made and has worked without problems. I originally had this installed so the the bottom of the fixture was 46" above the top of the growing beds. I measured the light intensity with an Apogee SQ-500 sensor which claims to capture all of the red light in the PAR spectrum. At the center of a 4 ft square table the intensity was 640 micromoles/m^2/s. In the center of the edges it was between 400 and 350 and at the corners it was between 246 and 320. For an 18 hour lighting day, this puts the daily light integral (DLI) in the center at 41.5 moles/m^2/day. At the edges it drops to between 22.7 and 25.9 and at the corners it drops to between 15.9 and 20.7. This a very intense light. Most of the professional horticulturists say that the DLI should be between 12 and 14 for greens and 15 to 20 plus for vine crops. It seemed like some of the lettuce varieties the were in the central part of the beam were getting sunburned and I raised the light as much as I could and tilted it slightly to direct it more toward the plants that can stand more light. It would be better if my ceiling were higher (only 9 ft), or the plants were on the floor (hard on my back). I may eventually build a greenhouse. If your space is limited, you might want to forgo buying the worst LED fixture on the planet and get several smaller ones to spread out the light intensity.
hey just a quick note, the order arrived in perfect condition, looked like it was shipped from across the street!!! AND special kudos to your packing department, I have never ever received anything this well packed and organized.I wish amazon took some lessons from you guys.next step, putting it all together and go..I am just amazed the quality of service you and your staff provide.Now to unpack all the little packages and go from thereagain thanksrobert.
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Don't Take Our Word For it! Here's What Our Customers Think:
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“The freeze drying unit was shipped promptly and very adequately protected for shipment. Easy to unpack; required two people to place on countertop- I installed it on a 24x24x1" solid wood base with the vacuum pump to the side. Good clear instructions (READ THEM ALL! ) ” - Gary
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“I have never had a company that was not just on top of everything but they care about each customer. I read articles and reviews before I bought my machine and read about good customer service and bad customer service but I can truthfully say the customer service and tech guys are over 21 stars itself. ” - Claudia
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“The customer service has been amazing and even called after they knew I received my product, just to check and make sure that everything was going okay for me and that I was enjoying my new freeze dryer. ” - Amy